Terms of Sale
By confirming an order on KENZIESOPTICS.COM the customer agrees to the following Terms of Sale.
KENZIE'S OPTICS recommends that all hardware installations, modifications and/or upgrades be made only by a qualified technician. KENZIE'S OPTICS is in no way responsible for any damages that might occur from the use or mis-use of any product supplied to any person or company under any conditions.
Inventory Control & Sales Practices
KENZIE'S OPTICS inventory is controlled by many different mechanisms throughout the day. Inventory displayed should be accurate but in some cases may be off due to 3rd party data sources being down or offline. A customer that believes the inventory level is questionable should contact KENZIE'S OPTICS by using the live help, phone, or email options for an update on the item in question before confirming your order through the checkout system. If in the event an item is purchased that is out of stock, KENZIE'S OPTICS will make every attempt to source the product through its large distribution matrix. If the product proves to be completely unavailable or discontinued, your order will be cancelled and you will be informed by a KENZIE'S OPTICS representative within two business hours. Any payments made during this processed will be reversed immediately by our credit department.
Payment and Shipping Policies
Full payment is required in advance for all purchases. We reserve the right to decline acceptance of an order if we deem there is a good reason for doing so. Sales tax will automatically be added to orders as applicable to your state or province in which KENZIE'S OPTICS is registered and has an obligation to collect. This amount will be calculated and shown before you commit to the order.
Individual product prices do not include delivery charges. A delivery charge will automatically be added to each order placed. This charge will be shown on the order form before you confirm your order. KENZIE'S OPTICS reserves the right to choose the common freight carrier that will be the most cost effective and reliable in delivering products of different dimensions and weights to your shipping address.
When your payment has been verified and secured your product will ship within 24 to 48 hours. Sometimes this time will be less, but at times of very high sales activity, shipping times may be slightly increased. Deliveries sent by Standard Ground Service will normally take 2-10 business days to arrive, after being shipped, but may be quicker depending on customer location in relationship to our warehouse. Extremely remote locations may take longer and may be subject to an additional surcharge. If a surcharge is applicable, you will be advised by email and asked to make a further payment or given the option to cancel your order.
Upon your product shipping a tracking number will be updated within 24 hours on your order. KENZIE'S OPTICS will send you an email shipping notification of your order along with tracking information details which you can use to watch the package come to your shipping address using the shipping carrier’s web site. Sometimes the tracking number will become available before the shipping carrier’s web site will acknowledge it. Normally it takes 24 hours before a package is traceable such as in the case of next day service may not be traceable until after the package has arrived. If after 24 hours your package is still not showing up as traceable, please contact the carrier to find out more information.
Shipping insurance is the responsibility of the customer. All packages shipped from KENZIE'S OPTICS are FOB Shipping Point. Any packages lost or arriving damaged are the responsibility between the customer and shipping carrier. Be sure you are fully covered, especially upon high value items. In the case of free shipping, customers are required to pay for shipping insurance.
KENZIE'S OPTICS will ship globally but requires that ship to countries are not listed on the prohibited embargo list available at: http://en.wikipedia.org/wiki/United_States_embargoes
All products purchased from KENZIE'S OPTICS are covered by their respected manufacturer's warranty. In the event that a product has become defective within the manufacturer's warranty, customers are instructed to call the manufacturer and request assistance for proper warranty return procedures. If the customer has purchased an extended warranty from KENZIE'S OPTICS customers are to call the issuing extended warranty company to receive assistance in obtaining a remedy for their defective product. Please check the extended warranty documentation sent to you for the phone number and instructions.
If you have received a dead-on-arrival (DOA) product, please call the manufacturer for support in troubleshooting the cause. If the manufacturer determines your product is defective they will issue a reference number. After you have obtained this please login to customer account on KENZIE'S OPTICS and click on “RETURN PRODUCT” in the order history of your account. Provide a detailed explanation of the malfunction and any reference numbers from the manufacturer support call. Our RMA team will determine a remedy and provide you instructions on shipping your product back for a replacement. Customers are responsible for paying shipping costs back to our warehouse. KENZIE'S OPTICS will pay the shipping costs in sending you a replacement unit.
All sales are final. Please make sure that the product you are purchasing is correct for your application. In the rare case KENZIE'S OPTICS makes an exception, a 15-20% restocking fee will be accessed on the order to cover warehouse and accounting staff labor. It is the customer’s responsibility to cover any applicable shipping costs in returning the product.
645 Henderson Drive
Cartersville, GA 30120
KENZIE'S OPTICS does not offer exchanges. Special exceptions may be made in rare cases where product has not been opened or tampered with. This a discretionary decision by KENZIE'S OPTICS and subject to restocking fees.
All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken. KENZIE'S OPTICS does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs it purchase and use.
Service & Support
KENZIE'S OPTICS offers only sales service. For technical assistance please contact the manufacturer's technical support. If you are having trouble in acquiring a phone number, please contact us and a KENZIE'S OPTICS representative will assist you in providing you the correct contact information.
If you do not agree to any terms within this contract please do not do business with KENZIE'S OPTICS. By placing an order with KENZIE'S OPTICS you are accepting the terms and conditions here set out.