Frequently Asked Questions

When is the shipping cut-off time for same-day shipment?

Orders placed by 12pm EST are guaranteed to ship the same day.

What is your return policy?

We offer a 30-day return window. During that time, you can return your item for a refund, store credit, or exchange if you are not satisfied with your purchase.

Is there a restocking fee for returns?

Yes. A 20% restocking fee applies if the item:

• Has been mounted

• Shows signs of wear and tear

• Has clearly been used

No exceptions will be made for these cases.
If the item is opened and powered on, but otherwise unused, no restocking fee will apply.

Can I return an item after 30 days?

No. After 30 days, items are no longer eligible for return. At that point, you will need to work directly with the manufacturer for warranty support.

What is your return policy for gun show purchases?

All gun show sales are final. However, store credit may be approved if:

• The item is unused

• Returned within 30 days of purchase

• You provide a valid receipt

All gun show return requests must be submitted through HQ by emailing: sales@kenziesoptics.com

Can I cancel my order?

Yes. Kenzie’s Optics reserves the right to cancel and refund any order for any reason, including pricing errors.

Please note:
If a one-time use coupon was applied to a cancelled order, the coupon will be forfeited and cannot be reused.

What happens if I order a backordered item?

When you order a backordered product:

• Funds are collected at the time of purchase to reserve your spot.

• Items are shipped in the order they were received once restocked.

If you wish to cancel your backorder for a refund, please contact us via email or phone.

Still have questions?

Reach out to us at: sales@kenziesoptics.com
We’re happy to help!

— Kenzie’s Optics